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Dealing with Difficult Customers: How to Turn Demanding,...

Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

Noah Fleming, Shawn Veltman
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Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.
Dealing with Difficult Customers will show you:
  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.
  • Year:
    2017
    Edition:
    1
    Publisher:
    Career Press
    Language:
    english
    Pages:
    240
    ISBN 10:
    1632651173
    ISBN 13:
    9781632651174
    File:
    EPUB, 932 KB
    IPFS:
    CID , CID Blake2b
    english, 2017
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