Fundraising September 15, 2024 – October 1, 2024 About fundraising

CallCenter management by the numbers

Main
Business & Economics - Management & Leadership
CallCenter management by the numbers

CallCenter management by the numbers

Jon Anton, Jodie Monger, Debra Sue Perkins

0 / 0

How much do you like this book?

What’s the quality of the file?

Download the book for quality assessment

What’s the quality of the downloaded files?

Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner. Softcover.

Categories:

Business & Economics - Management & Leadership

Year:

1997

Publisher:

Purdue University Press

Language:

english

ISBN 10:

1557531129

File:

EPUB, 628 KB

IPFS:

,

english, 1997

Read Online

Conversion to is in progress

Conversion to is failed

You may be interested in

Avinash Kaushik — Web Analytics

The Stationery Office — Secrets of Service Level Management

Reibstein, David & Pfeifer, Phillip & Bendle, Neil & Farris, Paul — Key Marketing Metrics

Harold Kerzner — Front Matter

Jeff Sauro — Customer Analytics For Dummies®

Alistair Croll;Benjamin Yoskovitz; — Lean Analytics: Use Data to Build a Better Startup Faster

Vavra T. — Customer Satisfaction Measurement Simplified. A Step-by-Step Guide 2001

Madeline Bodin, Keith Dawson — The Call Center Dictionary

Andrew Waite (Author) — A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

Madeline Bodin (Author) — Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Nahari, Ami — Secrets of service level management: a process owner's guide

Stephen H. Kan — Metrics and Models in Software Quality Engineering

Paul Farris — Key Marketing Metrics

Avinash Kaushik — Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity

Jac Fitz-enz — The ROI of Human Capital: Measuring the Economic Value of Employee Performance

Susan Chiu, Domingo Tavella — Data Mining and Market Intelligence for Optimal Marketing Returns

Laura H. Baldwin — Air Force Service Procurement: Approaches for Measurement and Management

Allen, Danica R — Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

Bob E. Hayes — Beyond the ultimate question : a systematic approach to improve customer loyalty

Goldstein, Sheldon D — Superior customer satisfaction and loyalty : engaging customers to drive performance

Alistair Croll, Benjamin Yoskovitz — Lean Analytics: Use Data to Build a Better Startup Faster

Larry Freed — Innovating Analytics: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results

Moore A. — Cloud Phone Systems For Dummies

Jeff Sauro — Customer Analytics For Dummies®

Timothy L. Keiningham, Lerzan Aksoy, Luke Williams, Alexander J. Buoye — The Wallet Allocation Rule: Winning the Battle for Share

Harold R. Kerzner — Project Management Metrics, Kpis, and Dashboards: A Guide to Measuring and Monitoring Project Performance

Harold Kerzner — Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance

Harold Kerzner — Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance

James Edge — Lean Analytics: The Ultimate Guide to an Agile Way of Analytics, Advanced Analytics, and Data Science for a Superior Way to Build Startups and Run Enterprises

Martin Klubeck — Metrics: How to Improve Key Business Results

James R. Lewis — Practical Speech User Interface Design (Human Factors and Ergonomics)

Alistair Croll, Benjamin Yoskovitz — Lean Analytics: Use Data to Build a Better Startup Faster

Alistair Croll and Benjamin Yoskovitz — Lean Analytics: Use Data to Build a Better Startup Faster

Eric Mersch — Hacking SaaS: An Insider's Guide to Managing Software Business Success

Madeline Bodin, Keith Dawson — The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

Most frequently terms